I understand how bad it feels when your account is frozen. especially, when you have important stuff to take care of. The frustration, inconvenience, and embarrassment it comes with are not good at all. It’s not a nice experience, and I wouldn’t like you to go through such a situation.
That’s why I am putting together this article, for you to know the reasons, and how to avoid them.
I once experienced this. My Venmo account was temporarily frozen as a result of insufficient funds, I was very frustrated, till I was able to unfreeze Venmo account. Anyways, that’s a story for another day.
Nevertheless, if you’re already a victim, I will show you how I was able to recover my account within a few minutes when I had a similar issue.
Stick around, as I guide you through the process.
“if your account is frozen as a result of insufficient funds, you can unfreeze it straightaway by paying up the owed money. To get your account back immediately, use your Debit card. But if your account is frozen as a result of a Security/User Agreement Violation, you’ll have to contact Venmo by replying to the email that was sent to you”
Why Is Your Venmo Account Frozen?
Knowing the reason your account was frozen, is the paramount thing.
That’s why whenever your account is frozen, Venmo will send you a message via email about why it was so.
There are some major reasons you should be aware of, and they are.
- Insufficient Funds: as I told you earlier when I experienced this, it was a result of a low balance. This should be the first thing that comes to your mind. Again if you exceed your Automated Clearing House (ACH) transfer limit, your account might be frozen.
- Security/User Agreement Violation: if Venmo noticed a violation of its agreement, your account will be put on hold. But the good thing is, you will be notified via email why your account was frozen. So, it’s left for you to reach out to Venmo and sort it out.
Some of the user agreement violations are
- Using Venmo outside the United States.
- Using Venmo for fraudulent activities.
- If you’re still under 18.
- You’re using a Venmo personal profile for your business, instead of a Venmo business profile.
- You’re using Venmo to pay for drugs, cigarettes, stolen items, Ammunition, weapons, firearms, and so on.
- If you’re using it to pay for a third party associated with the Ponzi scheme, and fake online investment.
How to Unfreeze Your Venmo Account?
Two major reasons that can lead to a frozen account on Venmo.
Insufficient Funds: If your account was temporarily put on hold because of a low balance, you can unfreeze it straightaway. And the fastest way to achieve that is by using a Debit card to pay up the money. You can also unfreeze it by paying through your bank account, but it takes a longer time.
Follow these steps to unfreeze your Venmo account
- Using the web browser, visit Venmo’s official website and log in to your account
- Choose either “Debit Card” or “Bank Account”. The option is available for you to select under the “Add funds from your bank account”
- You’ll see the “0” tab, click on it and enter the exact amount or more than the amount you’re owing
- Finally, tap “Transfer $…. Now” and you’re done.
Immediately after the payment is confirmed, Venmo will unfreeze your account.
Agreement Violation: if your case is a security/user agreement violation, all you’ve to do is, reach out to Venmo via the email they sent. The email contains the reason why it was so.
You can as well resolve the issue by contacting the Venmo support team directly.
Another alternative is to chat with the live customer representative. to do this,
- Open your Venmo app
- Click on the “Me” icon
- Locate and tap the “Settings” tab
- Go to “Get Help”
- Click on “Contact Us”
- Then you’ll see “Chat with Us”.
How Long Does a Venmo Account Stay Frozen?
How long your account is frozen depends on you. You can unfreeze it the same day if you take action or next year if you feel less concerned.
However, if you want to recover your account within a few minutes, you’ll have to pay up the debt using your debit card. To use the Debit card option, select the option while using the above-mentioned method. Once you use the Card option, your account will unfreeze that same day.
There’s another way to unfreeze your account. Which is, using your bank account. If you’re going with this option, you’ve to know this. It will take 3-5 business days for your account to be released.
Note: in some cases, it might take extra days if there’s a holiday during the working days.
What Happens When Venmo Freezes Your Account?
Immediately after your account is frozen on Venmo, you’ll receive an email along with the reason behind the sanction.
If it’s a result of failed payment, which can be caused by insufficient balance, you can pay up using your debit card or bank account. Once you do that, your account will become active. If it’s a rules violation, you will have to contact Venmo to resolve the issue.
Can You Call Venmo To Unfreeze Your Account?
Yes. You can give them a call. Here is the number to call 855-812-4430. Time to call, 8:00 AM – 8:00 PM CT. They are available 7 days a week.
If My Venmo Account is Frozen Can I Still Receive Money?
It all goes down to the reason why your account was closed.
If it’s because of insufficient balance, once you receive funds equivalent to or more than the money you owe, the account will unfreeze.
In this case, yes you can receive money.
But if it’s the other way round, maybe your account violated the Venmo user’s agreement policy, you can’t receive money.
To receive money, you’ve to settle the issue by reaching out to Venmo.
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The first thing you’ve to do is to know the reason why your account was frozen. Once you find out, it will be easier to tackle the case.
That’s why Venmo made it in such a way that whenever your account is temporarily on hold, you’ll receive an email containing the reason it was so.
Immediately you know why it happened, you can take action to unfreeze it using the method mentioned in this post.
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